Delays.
Shipping delays
ShoesRx is not responsible for delays caused by shipping carriers, weather conditions, or other factors outside of our control.
Shipping · From our hands to yours
How yourkit getsto you.
Everything you need to know about processing times, delivery windows, tracking, and what happens if something goes wrong in transit.
01 — Processing
Order processing
1–2business days
Monday–Friday, excluding holidays
Monday–Friday, excluding holidays
- All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Orders placed after 2:00 PM EST will be processed the next business day.
- Once your order has shipped, you will receive a confirmation email with tracking information.
Processing happens before your kit ships. It is separate from the delivery times below.
02 — Dispatch
It leaves us.
Once your order has shipped, you will receive a confirmation email with tracking information. That email is your signal the journey has started.
03 — In transit
Shipping rates & delivery times
3–7Business days
Domestic shipping (U.S.)
- Delivery time
- 3–7 business days
- Shipping cost
- $4.99 standard · free when your merchandise subtotal is $75 or more (after discounts, before tax)
USOnly
International shipping
- Availability
- We currently ship within the United States only
These are delivery windows after your order ships — add 1–2 business days of processing. They are estimates, not guaranteed dates.
04 — Delivery
Order tracking
Tracking information will be provided via email once your order has shipped. Please allow up to 24 hours for tracking updates to appear.
- WhenAfter your order ships
- WhereYour shipping confirmation email
- Why it's blankUpdates can take up to 24 hours to appear
- Still stuck?Contact us
05 — When something goes wrong
Calm answers for the rare detour.
Wrong address.
- Customers are responsible for entering the correct shipping address at checkout.
- ShoesRx is not responsible for orders shipped to incorrectly provided addresses. Additional fees may apply to reship orders.
Lost package.
- Once a package is marked as delivered, ShoesRx is not responsible for lost or stolen items.
- Customers should contact the shipping provider directly for further assistance.
Damaged order.
- If your order arrives damaged, do not accept the delivery from the parcel service.
- Please contact our customer service immediately for further assistance.
Questions?
Still unsure about delivery?
Check our FAQ or reach out directly — we answer every message, usually within a business day.