Returns & Refunds
If it's not right, we make it right.
Our return window, refund timeline, and what to do if something arrived damaged or incorrect.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
ShoesRx reserves the right to deny returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Used products
- Opened or partially used items
- Final sale items
Return Process
- To initiate a return, contact our customer service with your order details.
- If your return is approved, you will receive instructions on how to send your item back.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once your return is received and inspected, we will notify you of the approval or denial of your refund.
- If approved, refunds will be issued to the original payment method within 5–10 business days.
- Original shipping costs are non-refundable.
Exchanges
- We do not offer direct exchanges.
- If you would like a different item, you must return the original item and place a new order.
Defective or Incorrect Items
- If you receive a defective or incorrect item, contact customer service within 48 hours of delivery.
- We will provide a replacement or refund at no additional cost.
Chargebacks
- If you have an issue with your order, you must contact ShoesRx before initiating a chargeback.
- Unauthorized chargebacks may result in refusal of future service.
Need help?
Ready to start a return?
Reach out with your order details and we'll walk you through it — usually within a business day.