Returns & Refunds

If it's not right,we make it right.

Our return window, refund timeline, and what to do if something arrived damaged or incorrect.

14Days
Return window, from delivery5–10Business days
Approved refunds, after inspection
Check your situationStart a return

The reversal · Guidance

What needs undoing?

Three quick choices show which parts of the published policy apply. Guidance only — this doesn't start, approve or deny a return, and nothing you pick is sent anywhere.

AWhat happened?

Pick what happened on the left — the guidance builds here.

The full policy · Layer by layer

Every rule, taken apart.

14Layer 01 · Inspection

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must be returned in original packaging

ShoesRx reserves the right to deny returns that do not meet these conditions.

×Layer 02 · Excluded

Non-returnable items

The following items are not eligible for return:

  • Used products
  • Opened or partially used items
  • Final sale items
→Layer 03 · Process

Return process

  1. To initiate a return, contact our customer service with your order details.
  2. If your return is approved, you will receive instructions on how to send your item back.
  3. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Layer 04 · Reversal · Business days

Refunds

  • Once your return is received and inspected, we will notify you of the approval or denial of your refund.
  • If approved, refunds will be issued to the original payment method within 5–10 business days.
  • Original shipping costs are non-refundable.

The 5–10 business days start after a return is inspected and approved — not when you first get in touch.

⇄Layer 05 · Two paths

Exchanges

Not offeredWe do not offer direct exchanges.

InsteadIf you would like a different item, you must return the original item and place a new order.

48hLayer 06 · Separate path

Defective or incorrect items

  • If you receive a defective or incorrect item, contact customer service within 48 hours of delivery.
  • We will provide a replacement or refund at no additional cost.
Contact customer service
!Layer 07

Chargebacks

  • If you have an issue with your order, you must contact ShoesRx before initiating a chargeback.
  • Unauthorized chargebacks may result in refusal of future service.

Resolved

Ready to start a return?

Reach out with your order details and we'll walk you through it — usually within a business day.

Contact us Visit FAQ