Questions, answered with the same care we give your pairs.
Everything you might want to know about turnaround, shipping, and how we treat every material. Can't find it? Ask us directly.
What's inside each kit and what each bottle is built to do.
Shield Rx includes The Cleaner, The Protector, a premium cleaning brush, and a multi-use sponge — everything you need for preventative footwear care.
The Full Prescription Kit includes two bottles of The Cleaner, The Whitener, The Protector, a premium cleaning brush, and a multi-use sponge for complete footwear care.
The Cleaner is designed for regular use to help remove dirt and grime while maintaining the appearance of footwear materials.
The Protector helps repel water and stains while maintaining the appearance of treated footwear and select apparel materials.
The Whitener is designed to help restore the appearance of white footwear by improving the look of scuffs, discoloration, and everyday wear.
“Care isn't a chore — it's the quiet difference between owning a pair and keeping a pair.”
Didn't find your answer?
Send us the pair, the problem, or just the question. We answer every message ourselves — usually within a business day.